Our most frequently asked questions complete with video tutorials.
We are thrilled you’re joining our Evergreen community! If you have never shopped with us before, you will first have to Register for an account. Our team will review your registration, and if approved you will have full access to our website and can start shopping.
If you are an existing customer from our old site, you must complete a one-time Express Registration to securely transfer your account and start using the new site. If you are an existing customer and you have already completed your one-time Express Registration, you can just Sign In and begin shopping! Please see our guides for how to complete any of the above.
If you have never shopped with us before, you will first have to register for an account. Our team will review your registration, and if approved you will have full access to our website and can start shopping.
Before you begin registering, please have the following details on hand: company name, tax ID, phone number, and shipping address (this must be your business address; residential addresses will be rejected). At the top of each webpage, there is a link to “Sign In | Register”. Click "Register" to fill in your information and choose a secure password. You will then be prompted to fill out all the required business details.
The last page will confirm all the information you have provided. Please have a thorough read of our Terms and Conditions, and then select “I agree” to continue. Once you click “Create an Account”, you will receive an email confirmation. A member of our team will review your account and you will be notified by email whether you have been approved.
To securely transfer your account, all you must do is a one-time Express Registration. Once that is complete you can simply Sign In as normal. To express register for your first time on the new site, please follow these steps:
Signing into your account is simple! Just click Sign In at the top of the webpage, then on the window pop up type in your email address and password as setup during express registration / registration. You should then be signed into your account.
Please note: if you’re an existing retailer and transferring from our old site, you must first Express Register before signing into the new website. If you are a new customer and have not shopped with us before, you will first have to Register for an account and wait for approval before signing in.
Thanks for ordering! We hope you love your new products when they arrive. In the meantime, to view order status and order details, just do the following:
When you click on the details you will be able to easily see the order status, shipping address, billing address, payment method, tracking number, notes, customer number, PO number and order source. From this page, you will have the ability to download Order Summary, Invoice, Packing Slip, Export Items, Adjusted Invoice, and Images if needed.
Reordering is a simple and easy way to restock products you know and love.
We’re sorry to hear something went wrong with your order, but we’d love to help resolve it as quickly as possible for you. To file a claim, please follow the instructions below:
When you’re ready to make a payment, please follow these instructions:
Please note: if there is a credit on the account, you must select it and another invoice with a balance due. This will subtract the credit. Both credits and adjustments are summed together in one field to help prevent confusion!
On your profile, you’re able to update: first name, last name, email address, phone number, add up to 3 additional billing addresses, change a known password, shipping carrier, packing list settings, invoice delivery settings, special instructions, and email marketing preferences.
To make these changes, Sign In and then from the My Account dropdown located near the shopping cart icon - click Account Settings. From the account settings page, you can make updates to your account profile. Please note that any changes on this page will be forwarded to our customer service department for approval, and you will receive an email to confirm whether the changes have been approved or denied.
The requested changes may be rejected if you are part of a corporate structure, not an authorized user, or if it will affect an open order. We’ll be sure to communicate any issues with you!
If you know your current password but would like to change it, follow these steps:
You certainly can! But please be aware, any additional users added to your account will have full and entire access to your account.
Linked accounts are setup for our corporate retailers as well as retailers with Evergreen On-Demand. After much customer interest, we’re pleased to bring you the new option of accessing linked accounts from one account!
Sign In and then from the "My Account" dropdown near the shopping cart icon - click “Linked Accounts”. Per popular request, accounts will be listed in “linked accounts” page with profile details. Please note that closed accounts are also shown here and flagged as such.
To act on behalf of a specific account, simply click “Use Account” to the right of the row. You can download the account information by using the green “download” link. The “Active” column depicts if the account has been activated on the website or not.
Yep! And it’s super quick and easy to do so:
Yes! This is an exciting, much-requested feature on our new site. Your entire shopping session can be filtered by product availability. After a search is initiated, you will see the availability filter. Click on the availability filter and in the pop-up window, select the shipping groupings you would like to shop by. Last, select “apply”. You may change your shipping availability filter at anytime. You’re in total control of your product viewing!
We know that many of our retailers enjoy flipping through a catalog to choose their products. That’s why we have easy to access catalogs right here on our website for you to view and shop from anytime.
Sign In to your account and hit the Catalog link in the footer of the website. Once on the catalog page, select a catalog to look through. You can search by name, SKU, SKU prefix, or more on the catalog page. Click on a product hotspot in the catalog to view item details and use the “add to cart” button if you want to purchase.
Once you’re signed into your account, you can use the search bar (near the Evergreen logo) to type in a SKU, UPC, product title, collection, theme, sports team, or keyword and press the “enter” key on your keyboard. You will then be able to filter the selection by theme, seasons, holiday, size, feature, material, price and so much more!
If you’d like to favorite items to come back to later, you can simply select the heart icon on any product. The product will automatically be added to your My Favorites board, located in the "My Account" dropdown menu. From the board, you will be able to add items to the cart, delete items from favorites, as well as “add all of the items to the cart”. It’s a great way to plan inventory and remember what you love!