EXPRESS REGISTER with your account number & shipping code to activate your account!
What can we help you with today?
We are thrilled you’re joining our Evergreen community!
If you have never shopped with us before; you will first have to Register for an account. Our team will review your registration, and if approved you will have full access to our website and can start shopping.
If you are an existing customer from our old site, you must complete a one-time Express Registration to securely transfer your account and start using the new site.
If you are an existing customer and you have already completed your one-time Express Registration, you can just Sign In and begin shopping!
Please see our guides for how to complete any of the above.
I’ve never purchased from Evergreen before, how do I register for an account?
We’re so pleased you’re interested in becoming an Evergreen retailer! If you have never shopped with us before; you will first have to register for an account. Our team will review your registration, and if approved you will have full access to our website and can start shopping.
Before you begin registering, please have the following details on hand: company name, tax ID, phone number, and shipping address (this must be your business address; residential addresses will be rejected).
At the top of each webpage, there is a link to “Sign In | Register”. Click “Register” to fill in your information and choose a secure password. You will then be prompted to fill out all the required business details.
The last page will confirm all the information you have provided. Please have a thorough read of our Terms and Conditions, and then select “I agree” to continue. Once you click “Create an Account”, you will receive an email confirmation. A member of our team will review your account and you will be notified by email whether you have been approved.
Thanks for your interest in Evergreen!
I'm an existing customer but have not used the new website- how do I access my account?
We’re so excited for you to get started on the new website! To securely transfer your account, all you must do is a one-time Express Registration. Once that is complete you can simply Sign In as normal. To Express Register for your first time on the new site, please follow these steps:
At the top of the webpage, you will see a link for “Sign In | Register”. Click “Sign In”. A pop-over will appear with two options: “Sign In” Or “Express Register”.
Please note that a shipping zip code is required to complete this one-time express registration to prevent unauthorized usage.
Fill in all required information, then hit “Activate Your Account”. You will have immediate access to your account! Next time just “Sign In” with your email address and password.
How do I log in?
Signing into your account is simple! Just click “Sign In” at the top of the webpage, then on the “Sign In” option that pops up, type in your email address and password as setup during express registration / registration. You should then be signed into your account.
Please note, if you’re an existing retailer and transferring from our old site, you must first Express Register before signing into the new website. If you are a new customer and have not shopped with us before, you will first have to Register for an account and wait for approval before signing in.
I’ve placed an order; how do I view my order status and details?
Thanks for ordering! We hope you love your new products when they arrive. In the meantime, to view order status and order details, just do the following:
When you click on the details you will be able to easily see the order status, shipping address, billing address, payment method, tracking number, notes, customer number, PO number and order source. From this page, you will have the ability to download Order Summary, Invoice, Packing Slip, Export Items, Adjusted Invoice, and Images if needed.
How do I place a reorder?
Reordering is a simple and easy way to restock products you know and love.
How can I file a claim?
We’re sorry to hear something went wrong with your order, but we’d love to help resolve it as quickly as possible for you. To file a claim, please follow the instructions below:
Our team will then get started on reviewing and resolving the problem for you!
How do I make a payment?
When you’re ready to make a payment, please follow these instructions:
Please note: if there is a credit on the account, you must select it and another invoice with a balance due. This will subtract the credit. Both credits and adjustments are summed together in one field to help prevent confusion!
Hit “Pay Now”. Thank you for your payment!
How to update your profile settings
On your profile, you’re able to update: first name, last name, email address, phone number, add up to 3 additional billing addresses, change a known password, shipping carrier, packing list settings, invoice delivery settings, special instructions, and email marketing preferences.
To make these changes, “Sign In” and then from the “My Account” dropdown located near the shopping cart icon - click “Account Settings”. From the account settings page, you can make updates to your account profile. Please note that any changes on this page will be forwarded to our customer service department for approval, and you will receive an email to confirm whether the changes have been approved or denied.
The requested changes may be rejected if you are part of a corporate structure, not an authorized user, or if it will affect an open order. We’ll be sure to communicate any issues with you!
How do I change my password?
If you know your current password but would like to change it, follow these steps:
Can I add an additional user to my account?
You certainly can! But please be aware, any additional users added to your account will have full and entire access to your account.
How can I act on behalf of a linked account?
Linked accounts are setup for our corporate retailers as well as retailers with Evergreen On-Demand. After much customer interest, we’re pleased to bring you the new option of accessing linked accounts from one account!
“Sign In” and then from the “My Account” dropdown near the shopping cart icon - click “Linked Accounts”. Per popular request, accounts will be listed in “linked accounts” page with profile details. Please note that closed accounts are also shown here and flagged as such.
To act on behalf of a specific account, simply click “Use Account” to the right of the row. You can download the account information by using the green “download” link. The “Active” column depicts if the account has been activated on the website or not.
Can I make a quick order if I already know the SKUs I want to buy?
Yep! And it’s super quick and easy to do so:
Done! Checkout when you’re ready.
Can I shop by product availability?
Yes! This is an exciting, much-requested feature on our new site. Your entire shopping session can be filtered by product availability. After a search is initiated, you will see the availability filter. Click on the availability filter and in the pop-up window, select the shipping groupings you would like to shop by. Last, select “apply”. You may change your shipping availability filter at anytime. You’re in total control of your product viewing!
How to shop the online catalogs
We know that many of our retailers enjoy flipping through a catalog to choose their products. That’s why we have easy to access catalogs right here on our website for you to view and shop from anytime.
“Sign In” to your account and hit the “Catalog” link in the footer of the website. Once on the catalog page, select a catalog to look through. You can search by name, SKU, SKU prefix, or more on the catalog page. Click on a product hotspot in the catalog to view item details and use the “add to cart” button if you want to purchase.
How to shop via the search bar
Once you’re signed into your account, you can use the search bar (near the Evergreen logo) to type in a SKU, UPC, product title, collection, theme, sports team, or keyword and press the “enter” key on your keyboard. You will then be able to filter the selection by theme, seasons, holiday, size, feature, material, price and so much more!
How do I use the Wishlist?
If you’d like to favorite items to come back to later, you can simply select the heart icon on any product. The product will automatically be added to your “My Favorites” board, located in the “My Account” dropdown menu. From the board, you will be able to add items to the cart, delete items from favorites, as well as “add all of the items to the cart”. It’s a great way to plan inventory and remember what you love!