Evergreen Enterprises is dedicated to supporting our local independent retailers through the COVID-19 pandemic and beyond. Care and communication are always at the center of what we do, and we will continue to find new ways to support our retail community through these ever-changing and uncertain times—whether that’s to listen and encourage or to help you strategize with digital tools.
Digital communication with customers has taken center stage for many retailers in 2020 and this is a permanent change to the retail environment. Customers are looking for close contact with their favorite stores on a 24/7 basis and you’re missing out on a chunk of the market if you’re not accessible online. Social media and email marketing are both effective and free ways to gain new customers as well as maintain a connection with your regulars, even if you’re not selling through an ecommerce website. Collecting customer contact information for your email or social media should be at the forefront of your sales strategy for this reason.
Here are some ideas for how to collect customer email addresses or make social media connections:
Many businesses have turned to social media channels with creative methods to market their businesses. Whether or not your physical store is open, maintaining an online presence can help showcase your inventory and drive sales, as well as demonstrate your place in the community. Join us on Facebook, Instagram, Pinterest, and Linkedin where we post product information and tips from our Evergreen team, as well as sharing and promoting our retail partners’ content to help navigate new challenges together.
Knowing your customer and their interests is your starting point and that should guide every single post you make. The aims of business social media should be to build brand awareness, share relevant business information with your customers, and ultimately to increase sales. Here are some basic tips and ideas to achieve these aims:
Facebook Live Events or “Watch-Parties” have proved very successful for many businesses, where the stores “go live” on a Facebook video or where they share a video already on their Facebook page for a “Watch-Party” with followers. Video content can include anything from sharing current products for sale, letting customers know how they can access your products or shop online, suggesting activities your customers can do while at home, or simply connecting and saying hello. Some retailers have seen success by putting together product collections for their lives and selling several items in sets. Others have offered a free gift for the first 5 consumers who purchase during a live video.
Both “Live Video” and “Watch Party” are listed under the “Create a Post” button on your Facebook page. Remember you really are live when you “go live”, so it’s best to prepare in advance!
We wanted to highlight the potential benefits of using Facebook Marketplace to sell your current inventory. This tool will allow you to reach customers in your local area as more people than ever are looking to shop online and are also actively searching for local businesses to support. You can do the following with your current items on Facebook Marketplace:
Using Facebook Marketplace could be particularly helpful for those of you who don’t have websites but still want to find ways to sell your current items online. If you have any questions, please get in touch and we will try to help!
With Facebook or Instagram posts, the optimum number of posts you should make is 1 per day. However, the stories function is a great addition to your postings. You can think of Facebook stories like temporary posts. They stay for 24 hours in a bar at the top of your followers’ newsfeeds and then disappear. They share information without overwhelming your followers’ newsfeeds.
In terms of image quality and setting, stories can be much more casual. You could walk around your store showing products, you could share more personal messages to your customers, or you could snap photos of products you’re currently selling and upload each to a Facebook story. It’s an easy and accessible way for customers to view your product selection and get to know you.
Many of our retailers have established ways for customers to shop without coming into the store. Facebook Lives, as mentioned above, have been extremely popular and curbside pickup is now an established method of collection. The main point is that you should have an established process in place so customers can choose to shop remotely if they wish.
Eye-catching, high-quality product images are vital to online shopping experiences, including social media channels. You’re free to use any of our product images, which you can download from the website by clicking on the “Save Images” button directly under the product details on a product page.
You may also want to utilize our countless product videos, which are available via our YouTube channel. They’re organized into playlists, or you may want to search the channel by item number or by product category. You can share these on social media, or even embed them into your own website pages
For any order you’ve placed, our website offers the ability to download Excel files of product data with only a few clicks:
This data will allow you to easily set up point of sale systems and e-commerce storefronts. Simply rename the columns to suit your specific requirements and upload the file into your system!
For independent retailers that aren’t part of a corporate network, our Data On-Demand service offers a streamlined experience. Through Data On-Demand, you will gain immediate access to images and product information as soon as you receive your order confirmation email.
Revisit our live event at the onset of the pandemic