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Customer Support FAQs


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Yes you can order custom product. Contact your Rep or call 800-774-3837 to get more information.
You can easily make payments online. Simply click on the ?Make a Payment? button located at the top of this page. Enter your login information to My Account and click the "Log In" button. From there you can make a partial or complete payment on your account using your credit card.
Register today and once you are activated you will have access to your REP contact information.
Many functions are available online for you to manage your account. You can print Inventory Worksheets, View Order History, receive special promotions and announcements, be the 1st to see new product introductions and much more.
Yes, your REP will still receive their normal commission rate.
Please allow 1-4 weeks from the time we receive your order for shipping as available Note: Ships as soon as ready for all customers using credit card for payment or with approved terms. For new accounts applying for terms, orders may take longer to ship. For accounts that have met or exceeded their credit limit, other payment arrangements will need to be made.
If a product is not available on the original shipment, a backorder will be created if the total value exceeds $40. If it is less than $40, we will cancel the items from the order. Please include these items on your next order. We will not create backorders if specifically requested by customers. Backorders that do not ship within 90 days of the original ship date or seasonal items that do not ship within 20 days of the end of the season or holiday will automatically be canceled unless otherwise specified by customer.
New Account openings are subject to Territory Manager Approval based on Market Conditions/Competition in a given area.
If you are an existing customer with terms established you can pay with your normal net credit terms.
The minimum opening order amount is $200 per brand line. Each brand line is stored in separate warehouses. Brands are shown on the product details pages or you can shop by brand. You can also see the brand minimums calculated as you check out. Reorder amounts are also $200.
No unauthorized returns will be accepted. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number, which can be obtained by calling our Customer Service Department. If the shipping box is noticeably damaged, please file a claim directly with the carrier. Please file all other claims directly with Evergreen Enterprises within 7 days of receipt of the merchandise.
Once you click on a specific item it will display the item detail. Included in this information is Product Availability. This will tell you if the product is available and if out of stock it will tell you approximately when the product will be in stock.
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