Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.
If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. We will work directly with the retailer on these issues of consumer returns.
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We appreciate your business and will work with each returns request on a case by case basis.
As a standard, our returns policy is the following:
- No unauthorized returns will be accepted.
- All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number which can be obtained by contacting our Customer Support Team.
- If the shipping box is noticeably damaged, please file a claim directly with the carrier. All other claims must be filed directly with Evergreen Enterprises within seven days of receipt of the merchandise.
- Any authorized return for product that is not being returned because of damages or defects must be in sellable condition and in the original packaging.
- Authorized returns may be subject to a 20% restocking fee.
- Any return damages that are a direct result of the customer's faulty packaging will not be credited to the customer's account.
- Do not deduct the cost of any claims from payments unless otherwise instructed. We will apply the credit directly to the customer's account and forward a credit memo.
